Unit 1: Achieving Business Success through Information Technology

Chapter 1 Business Driven Technology Overview
Chapter 2 Identifying Competitive Advantage
Chapter 3 Strategic Initiatives for Implementing Competitive Advantage
Chapter 4 Measuring the Success of Strategic Initiatives
Chapter 5 Organizational Structures That Support Strategic Initiatives

Unit 2: Managing Information for Business Initiatives

Chapter 6 Valuing Organizational Information
Chapter 7 Storing Organizational Information – Databases
Chapter 8 Accessing Organizational Information—Data Warehouse

Unit 3: Enhancing Business Decisions

Chapter 9 Enabling the Organization – Decision Making
Chapter 10 Extending the Organization – Supply Chain Management
Chapter 11 Building a Customer-centric Organization – Customer Relationship Management
Chapter 12 Integrating the Organization from End to End – Enterprise Resource Planning

Unit 4: Creating Collaborative Partnerships in Business

Chapter 13 Creating Innovative Organizations
Chapter 14 E-Business
Chapter 15 Creating Collaborative Partnerships
Chapter 16 Integrating Wireless Technology in Business

Unit 5: Transforming Organizations

Chapter 17 Building Software to Support an Agile Organization
Chapter 18 Outsourcing in the 21st Century
Chapter 19 Developing a 21 st Century Organization

B1 Business Basics
B2 Business Process
B3 Hardware and Software
B4 Enterprise Architectures
B5 Networks and Telecommunications
B6 Information Security
B7 Ethics
B8 Supply Chain Management
B9 Customer Relationship Management
B10 Enterprise Resource Planning
B11 E-Business
B12 Emerging Trends and Technologies
B13 Strategic Outsourcing
B14 Systems Development
B15 Project Management

T1 Personal Productivity Using IT
T2 Basic Skills Using Excel
T3 Problem Solving Using Excel
T4 Decision Making Using Excel
T5 Designing Database Applications
T6 Basic Skills and Tools Using Access
T7 Problem Solving Using Access
T8 Decision Making Using Access
T9 Designing Web Pages
T10 Basic Skills Using FrontPage