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| 1.
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Which of the following is a part of the four basic components of supply chain management? |
| | A) | Supply chain strategy |
| | B) | Supply chain operation |
| | C) | Supply chain partners |
| | D) | All of the above |
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| 2.
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Which of the following defines supply chain operation? |
| | A) | The strategy for managing all the resources required to meet customer demand for all products and services |
| | B) | the partners chosen to deliver finished products, raw materials, and services including pricing, delivery, and payment processes along with partner relationship monitoring metrics |
| | C) | The schedule for production activities including testing, packaging, and preparation for delivery |
| | D) | The product delivery processes and elements including orders, warehouses, carriers, defective product returns, and invoicing |
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| 3.
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Which of the following defines supply chain strategy? |
| | A) | The strategy for managing all the resources required to meet customer demand for all products and services |
| | B) | the partners chosen to deliver finished products, raw materials, and services including pricing, delivery, and payment processes along with partner relationship monitoring metrics |
| | C) | The schedule for production activities including testing, packaging, and preparation for delivery |
| | D) | The product delivery processes and elements including orders, warehouses, carriers, defective product returns, and invoicing |
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| 4.
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Which of the following is an organizational results from an effective and efficient supply chain management system? |
| | A) | Decrease the power of its buyers |
| | B) | Create entry barriers thereby reducing the threat of new entrants |
| | C) | Increase efficiencies while seeking a competitive advantage through cost leadership |
| | D) | All of the above |
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| 5.
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Which of the following can a CRM system collect information from? |
| | A) | Accounting system |
| | B) | Order fulfillment system |
| | C) | Inventory system |
| | D) | All of the above |
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