Chapter 1: Introduction: Why Operations Management?
Chapter 2: Profitability: Business Success from Operations Success
Chapter 3: Strategy and Value: Competing through Operations
Chapter 4: Processes: Turning Resources into Capabilities

UNIT TWO: COMPONENTS OF VALUES
Chapter 5: Cost: The Price of Value Creation
Chapter 6: Quality: Meeting Customer Expectations
Chapter 7: Quality Tools: From Process Performance to Process Perfection
Chapter 8: Timeliness: Scheduling and Project Management

UNIT THREE: MANAGING RESOURCES TO CREATE VALUE
Chapter 9: Supply Chain Management: Managing Business-to-Business Interactions
Chapter 10: Demand Forecasting: Building the Foundation for Resource Planning
Chapter 11: Inventory: Managing to Meet Demand
Chapter 12: Logistics: Positioning Goods in the Supply Chain
Chapter 13: Lean Systems: Eliminating Waste throughout the Supply Chain
Chapter 14: Capacity: Matching Productive Resources to Demand
Chapter 15: Constraint Management: Simplifying Complex Systems
Chapter 16: Facilities: Making Location and Layout Decisions
Chapter 17: Workforce: Optimizing Human Capital