(See related pages)
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Describe the relationships among value, profitability, cost, processes, and capabilities. |
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Describe the components of value. |
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Differentiate between the resources that create value. |
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Describe the changes in the business environment and the impact they have. |
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Describe the external forces that affect the business. |
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Explain the differences between service and product outputs. |
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Explain why B2B and B2C customers may define value differently. |
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Describe how operations concepts will affect you in your field. |