The balanced scorecard, discussed in Chapter 2 provides a multi-factor productivity measurement approach that deals with quantitative and nonquantitative performance measures. The Balanced Scorecard Institute provides a wealth of information, from the basics to advanced, on this important and popular approach to performance measurement.

a. What services are offered by the BSCI?

b. What advantages would be obtained by using a service like BSCI to implement a BSC program?