(See related pages)
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Describe the concepts of business-to-business (B2B) and business-to-consumer (B2C). |
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Define the concept of a supply chain. |
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Describe the value attributes common to B2B and B2C customers. |
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Describe the role of the strategies that form the strategy hierarchy. |
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Describe the role and importance of supply chain strategy |
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Describe Porter's three strategies |
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Define order winners, order losers, and order qualifiers and relate them to value. |
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List and describe examples of strategic structural and infrastructural decisions. |
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List and describe the competitive priorities of operations. |
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Summarize the effects each strategic decision category has on operations’ competitive priorities. |
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Distinguish between capabilities and processes. |
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Compare the strengths and weaknesses of process-oriented, product-oriented, and cellular layouts. |
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Describe the continuum of choices related to production volume and the alternatives available for linking to customer demand. |
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Describe what is meant by a capability chain. |