(See related pages)
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Describe the functions and importance of concurrent engineering for product and service design. |
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Describe the service system design matrix and understand the relationships between sales opportunities, customer contact, and process efficiency. |
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Describe the strengths and weaknesses of process-oriented, product-oriented, and cellular layouts |
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Describe the quality function deployment (QFD) processes. |
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Describe the component matrices in the house of quality. |
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Use the house of quality to structure quality function deployment. |
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Differentiate between lean production, value stream mapping, Six Sigma, business process analysis, reengineering, and poka-yoke. |
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Construct a process flow chart. |
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Construct a service blueprint. |