(See related pages)
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State the contributions Shewhart, Deming, Juran, and Crosby made to quality management. |
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Describe why customer loyalty is so important for profitability. |
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Explain the importance of internal and external customers and the role ach plays in TQM. |
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Describe the three principles of TQM. |
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Explain how the PDCA cycle is used to obtain continuous improvement. |
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Describe the seven steps of the quality improvement story. |
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Describe industry-focused and process-focused benchmarking. |
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Describe how Six Sigma is used to enhance quality. |
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Explain how certification programs can provide structure for quality improvement. |
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State the criteria used for the Malcolm Baldrige National Quality Award. |