(See related pages)
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Explain the function of the general-purpose quality analysis tools. |
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Explain how each quality tool aids in the QI story and DMAIC processes. |
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Explain how statistical process control can be used to prevent defects from occurring. |
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Calculate control limits for X-bar charts, R-charts, P-charts, and C-charts. |
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Construct and interpret X-bar Charts, R-Charts, P-charts, and C-charts. |
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Describe and make computations for process capability using Cp and Cpk capability indices. |
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Describe how acceptance sampling works and the role of the operating characteristics curve. |
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Explain how Six Sigma quality relates to process capability. |
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Describe how moment-of-truth analysis can be used to improve service quality. |
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Describe Taguchi’s quality loss function and its implications. |
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Explain how customer relationship management systems relate to customer satisfaction |
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Describe how "recovery" applies to quality failures. |