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| 1 | |
Improved response time for a product or service affects the net income of the producer by: |
| | A) | Increasing the value as perceived by the customer |
| | B) | Reducing the level of assets |
| | C) | Lengthening the cash-to-cash cycle |
| | D) | Eliminating defects |
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| 2 | |
The reduction of time associated with the cash-to-cash cycle will: |
| | A) | Decrease inventory levels |
| | B) | Extend payment options |
| | C) | Increase ROA |
| | D) | Reduce receivables |
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| 3 | |
Feedback delay is: |
| | A) | The amount of time between the creation of a defect and finding out that a defect has been created |
| | B) | The amount of time between a customer receiving a product and receiving payment for it |
| | C) | The amount of time between a customer receiving a product and finding out it was on time |
| | D) | The amount of time between filing a complaint and receiving a response |
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| 4 | |
The method of reducing the duration of process tasks that often has the biggest impact is: |
| | A) | Shortening each task |
| | B) | Compressing related tasks |
| | C) | Performing tasks just-in-time |
| | D) | Identifying tasks that can be done in parallel instead of in a series |
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| 5 | |
Determining the necessary start date when the due date is known is known as: |
| | A) | Forward scheduling |
| | B) | Critical ratio scheduling |
| | C) | Backward scheduling |
| | D) | The early start computation |
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| 6 | |
If orders are sequenced in the order they arrived, which rule is being used? |
| | A) | Shortest processing time |
| | B) | Earliest due date |
| | C) | Slack per operation |
| | D) | First come first served |
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| 7 | |
Which of the following would not be a way to make a waiting line seem shorter? |
| | A) | Keeping customer informed of their status in the line |
| | B) | Informing customers when new people are added to the line |
| | C) | Keeping customers busy while in line |
| | D) | Starting the service early |
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| 8 | |
When project scheduling with uncertain time estimates, the estimates necessary for computing the variance are: |
| | A) | Longest, shortest, and average completion time |
| | B) | Earliest start, latest start, and earliest finish times |
| | C) | Optimistic, pessimistic, and most likely completion time |
| | D) | On time, early, and late start times |
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| 9 | |
When crashing a project care must be taken each time the critical path is reduced: |
| | A) | To identify when another path becomes critical |
| | B) | To not add too many times together |
| | C) | To make sure the crashing costs are balanced |
| | D) | To make sure the crashing costs are feasible |
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| 10 | |
One of the caveats to project management is that: |
| | A) | People always take longer than they thought. |
| | B) | Resources are never used as much as estimated. |
| | C) | People don't always know which resources are needed for the project. |
| | D) | Resources are not always available when needed. |
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