 | Endnotes
(See related pages)
- “Customers Move into the Driver's Seat,” BusinessWeek, October 4, 1999, pp. 103–106.
- “People Who Need People,” Wall Street Journal, February 12, 2001, p. R20.
- “Why Some Sony Gear Is Made in Japan—By Another Company,” Wall Street Journal, June 14, 2001, pp. A1, A10.
- Deloitte Research, Making Customer Loyalty Real (New York: Deloitte & Touche, 1999).
- “Can Car Dealers Keep the Profits Rolling?” BusinessWeek, January 14, 2002, p. 37.
- “Outsourcing: Make Way for China,” BusinessWeek, August 4, 2003.
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