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Chapter Objectives
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After studying this chapter, you should be able to . . .
Explain the strategic role of activity-based costing
Describe activity-based costing (ABC), the steps in developing an ABC system, and the benefits and limitations of an ABC system
Determine product costs under both the volume-based method and the activity-based method and contrast the two
Explain activity-based management (ABM)
Describe how ABC/M is used in manufacturing companies, service companies, and governmental organizations
Use an activity-based approach to analyze customer profitability
Identify key factors for successful ABC/M implementation







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