CASE STUDY The Departmental E-Mail

Communication
      Emotional Intelligence
     Communication Defined
     Intentional-Unintentional Communication
     Verbal-Nonverbal Communication

CASE STUDY Instant Messaging in Person
      Defensive-Supportive Communication

PRACTICAL TIPS
      Content and Process of Communication
      Listening

PRACTICAL TIPS

Language Behavior
      Bypassing

PRACTICAL TIPS

CASE STUDY Language and Cross-Cultural Politics
      Inference Making
      Polarizing
      Signal Reactions

PRACTICAL TIPS

Self-Disclosure
      The Johari Window
      When Is Self-Disclosure Appropriate?

Interaction Roles
      Group Task Roles
      Group-Building and Maintenance Roles
      Individual Roles

Virtual Small Group Communication

REVIEW OF THE SYSTEMS APPROACH

EXERCISES

1. Case Study Discussion
2. Self-Disclosure Exercise
3. Member Roles Exercise

READINGS: Overview
      Reading 2.1 Communication, John McCain, United States Senator
      Reading 2.2 Team Talk, Anne E. Donnellon