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| 1 | |
_______________ is the process that occurs when the sender and the receiver miss each other with their meaning. |
| | A) | Inference making |
| | B) | Appropriateness |
| | C) | Bypassing |
| | D) | None of the above |
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| 2 | |
When a group member recounts his/her experience in an exaggerated manner this behavior will likely have a ________________ impact on the group. |
| | A) | bypassing |
| | B) | polarizing |
| | C) | supportive |
| | D) | maintenance |
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| 3 | |
If you use profanity toward another group member and that person begins to cry this is an example of |
| | A) | bypassing |
| | B) | polarizing |
| | C) | a signal reaction |
| | D) | appropriateness |
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| 4 | |
According to Goleman's research on emotional intelligence, which of the following is an example of self-management? |
| | A) | initiative |
| | B) | building bonds |
| | C) | accurate self-assessment |
| | D) | empathy |
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| 5 | |
According to Goleman, emotional intelligence is made up of two types of competence. One of these is social competence which is composed of social awareness and |
| | A) | self-awareness |
| | B) | self-management |
| | C) | relationship management |
| | D) | all of the above |
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| 6 | |
According to O'Hair, Friedrich, and Shaver, which of the following are key components of effective communication skills? |
| | A) | Having the capacity to anticipate change. |
| | B) | Having a vision to create a desired future. |
| | C) | Practicing the golden rule. |
| | D) | All of the above. |
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| 7 | |
________________ refers to Larson and LaFasto's term that involves a positive evaluation of either the person or his/her communication extent. |
| | A) | Explicit rejection |
| | B) | Implicit rejection |
| | C) | Explicit acceptance |
| | D) | Implicit acceptance |
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| 8 | |
According to research on the way that managers communicate with employees, most value messages from supervisors who |
| | A) | are goal oriented. |
| | B) | used a team approach. |
| | C) | were supportive. |
| | D) | all of the above. |
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| 9 | |
Self-managing differ from authority-based groups because |
| | A) | Communication is top down from superior to subordinate. |
| | B) | The leader makes all the decisions with very little input from followers. |
| | C) | Communication is discussion oriented with more question-and-answer interactions. |
| | D) | Communication is comparable to a mechanical system. |
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| 10 | |
According to Tubbs' which of the following is true of unintentional communication? |
| | A) | The rational part of our personality is likely in control when we utter an unintentional message. |
| | B) | These messages are likely to occur when we are focused on the speaker. |
| | C) | These messages are not transmitted nonverbally. |
| | D) | None of the above. |
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| 11 | |
In his discussion of feedback, Tubbs discusses the arc of distortion. What does this phrase mean? |
| | A) | When we purposely deceive other group members by concealing certain pieces of information from a story. |
| | B) | It refers to the gap between what we intend to communicate and what is actually received. |
| | C) | It refers to those situations when we accidentally tell another person what we really think of him/her. |
| | D) | None of the above |
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| 12 | |
In order for feedback to be effective, which of the following needs to take place? |
| | A) | Feedback needs to be clear and understandable. |
| | B) | Feedback needs to come from a trusted person. |
| | C) | Feedback needs to occur as immediately as possible. |
| | D) | All of the above. |
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| 13 | |
Based on Tubbs' discussion of nonverbal communication and visual cues eye contact and ______________ are most important to understand. |
| | A) | paralanguage |
| | B) | facial expression |
| | C) | body movements |
| | D) | gestures |
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| 14 | |
If you wanted to study vocal cues, which of the following would your focus on? |
| | A) | Regional dialects |
| | B) | Rate and fluency |
| | C) | Pronunciation |
| | D) | All of the above |
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| 15 | |
Based on the Johari Window, which quadrant is most likely to be changed by self-disclosure? |
| | A) | the open quadrant |
| | B) | the blind quadrant |
| | C) | the hidden quadrant |
| | D) | the unknown quadrant |
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