CASE STUDY General Motors

Improving Creativity

PRACTICAL TIPS

Reflective Thinking Process

The Kepner-Tregoe Approach

The Fishbone Technique

Brainstorming

PRACTICAL TIPS

PRACTICAL TIPS

Alternative Brainstorming Techniques

Six Thinking Hats

Incrementalism

Mixed Scanning

Tacit Bargaining

Virtual Decision Making

REVIEW OF THE SYSTEMS APPROACH

EXERCISES

1. Problem-Solving Discussion Assignment
2. Adjunct of Exercise 1
3. Brainstorming Exercise
4. World Wide Web Resources

READINGS: Overview
       Reading 6.1 Finding What You’re Not Looking For, Michael Michalko
       Reading 6.2 Team Think, Don Martin