Sources of Conflict

Desirability of Conflict

Types of Conflict

Undesirability of Conflict

Game Theory

Toward Conflict Management

PRACTICAL TIPS

Verbal Judo

Conflict in Virtual Groups

REVIEW OF THE SYSTEMS APPROACH

EXERCISES

1. Conflict Management Exercise: "Win as Much as You Can"
2. Conflict Resolution Exercise: "Gun Control"

READINGS: Overview
     Reading 7.1 Conflict Management, Daniel Goleman
     Reading 7.2 World-Class Negotiating Strategies, Frank L. Acuff