Choose the best answer

1			According to research on conflict, which of the following represents a likely source from which conflict may originate?
			A)	Differences in information or desires.
			B)	Scarce resources like time.
			C)	Competitive rivalries between people.
			D)	All of the above
2			Based on the general research findings that Tubbs cites in this chapter, which of the following cultural observations about conflict is accurate?
			A)	People avoid conflict because much of society tells us that conflict is undesirable and is a sign of relationship problems or personal weakness.
			B)	Even when conflicts get out of control they rarely produce negative results.
			C)	Defensiveness is a positive element because it allows us to view ambiguous acts as less threatening than they really are.
			D)	All of the above.
3			Tubbs suggests that the main problem with the competitive, adversarial metaphor is
			A)	the time it takes to let everyone speak.
			B)	that cohesiveness is likely to suffer because people will be at odds with one another.
			C)	that solutions usually do not last.
			D)	all of the above.
4			The hands-off approach to conflict describes which style of conflict management?
			A)	Accommodation
			B)	Competing
			C)	Avoidance
			D)	Collaboration
5			Which conflict management style maintains that harmony be preserved regardless of the cost involved?
			A)	Accommodation
			B)	Competing
			C)	Avoidance
			D)	Collaboration
6			Which style of conflict management is characterized by the fact that both parties normally settle for less than a fully satisfying agreement?
			A)	Accommodation
			B)	Competing
			C)	Avoidance
			D)	Collaboration
7			Which style of conflict management is considered to be most effective in most situations?
			A)	Accommodation
			B)	Competing
			C)	Avoidance
			D)	Collaboration
8			According to Diane Yale, which metaphor for approaching conflict is to design a new reality consistent with the values of the group?
			A)	competitive
			B)	problem-solving
			C)	creative
			D)	none of the above.
9			Which one of the unilateral strategies is similar to the accommodation style?
			A)	The open subordination strategy.
			B)	The firm competition strategy.
			C)	The active avoidance strategy.
			D)	None of the above.
10			The philosophy behind the game theory comes from
			A)	the prisoner's dilemma.
			B)	findings from studies at Harvard.
			C)	the pervasiveness of metaphoric thinking in society.
			D)	All of the above.
11			Why is the idea of separating the people from the problem so important in principled negotiation?
			A)	People have a natural tendency to get angry with the other party.
			B)	It allows you to be hard on the people and not the problem.
			C)	It allows you to express how you truly feel, even using sarcasm if needed.
			D)	None of the above.
12			If one manager wants to hire person A because she has a reputable degree and the other manager wants to hire person B because she has a lot of experience they are likely focusing on which aspect of principled negotiation?
			A)	Separate the people from the problem.
			B)	Focus on interests, not positions.
			C)	Invent options for mutual gains.
			D)	Seek objective criteria.
13			A situation in which various minority members within a group form a coalition to help each other achieve mutually advantageous goals is referred to as
			A)	consensus
			B)	majority vote
			C)	teaming up
			D)	railroading
14			The technique that is most likely to produce resentment in a group situation is
			A)	consensus
			B)	majority vote
			C)	teaming up
			D)	railroading
15			Which of the following strategies is generally considered to yield the best results in terms of the conflict surrounding a group decision?
			A)	consensus
			B)	majority vote
			C)	teaming up
			D)	railroading