CASE STUDY North West Aerospace
     Initial Situation

Solutions to Problems
     Quality of Solutions

PRACTICAL TIPS
     Acceptance of Solutions

Changes in Interpersonal Relations
     Team Building
     Virtual Team Building

Improved Information Flow

Organizational Change

PRACTICAL TIPS

REVIEW OF THE SYSTEMS APPROACH

EXERCISES

1. Getting the Car Home
2. Case Study Discussion
3. Personal Feedback Exercise

READINGS: Overview
     Reading 8.1 Improving Decisions in an Organization, Norman R. F. Maier
     Reading 8.2 Organizational Change Strategies and Tactics, Phylis F. Schlesinger, Vijay Sathe, Leonard Schlesinger, and John P. Kotter