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1 | |
The number of companies offering online access to HR functions, such as benefits enrollment, is decreasing. |
| | A) | True |
| | B) | False |
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2 | |
Today, employees respond favorably to management activities that give them greater control of their lives. |
| | A) | True |
| | B) | False |
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3 | |
Industrial psychology represented an effort to deal with inefficiencies in labor primarily through work methods, time and motion study, and specialization. |
| | A) | True |
| | B) | False |
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4 | |
The HRM function today is limited to simple filing, housekeeping, and record keeping. |
| | A) | True |
| | B) | False |
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5 | |
The current knowledge-based workforce is giving way to a mechanized, routine-oriented workforce. |
| | A) | True |
| | B) | False |
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6 | |
Employers are increasing making HR services available online. A Towers Perra survey found a __________ increase across companies in one year. |
| | A) | 5 percent |
| | B) | 80 percent |
| | C) | 30 to 50 percent |
| | D) | 200 percent |
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7 | |
Which of the following is not mentioned in the text as an activity of human resources management? |
| | A) | Labor relations |
| | B) | Human resource planning |
| | C) | Safety and health |
| | D) | Development of corporate mission |
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8 | |
Early personnel administrators were called ____________________. |
| | A) | welfare secretaries |
| | B) | human resource managers |
| | C) | benefit coordinators |
| | D) | union stewards |
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9 | |
Changes experienced by organizations around the world include all of the following except: |
| | A) | Growing global competition |
| | B) | Faster cycle times |
| | C) | Relaxed environmental regulations |
| | D) | Higher customer expectations |
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10 | |
The contributions that HRM makes to organizational effectiveness include all of the following except: |
| | A) | Increases the employees' job satisfaction and self-actualization |
| | B) | Limits knowledge of, and access to, HRM policies |
| | C) | Helps maintain ethical policies and socially responsible behavior |
| | D) | Employs the skills and abilities of the workforce efficiently |
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11 | |
A good ____________________ (QWL) program assumes that a job and the work environment should be structured to meet as many of the worker's needs as possible. |
| | A) | quality of work life |
| | B) | quality of work link |
| | C) | quality of wellness life |
| | D) | quantity of work life |
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12 | |
Tandem Computers has a QWL program that has resulted in the ____________________. |
| | A) | highest output per employee in the industry |
| | B) | lowest turnover rates in Silicon Valley |
| | C) | best benchmarking plan for the region |
| | D) | highest profit margins in the industry |
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13 | |
The need to shorten cycle time has caused firms place a growing emphasis on ____________________. |
| | A) | products and pricing |
| | B) | competition and marketing |
| | C) | speed and urgency |
| | D) | growth and development |
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14 | |
An HR department is typically created when the number of employees reaches ____________________. |
| | A) | 50 to 100 |
| | B) | 100 to 150 |
| | C) | 200 to 500 |
| | D) | 500 to 1000 |
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15 | |
The ____________________ of an organization are the goals it seeks to achieve. |
| | A) | strategies |
| | B) | objectives |
| | C) | policies |
| | D) | procedures/rules |
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