After studying this chapter you should be able to:

1. Define training and learning.
2. Describe the characteristics of an orientation program.
3. Explain the role a performance analysis can play in identifying employees' needs for training.
4. Discuss the differences among development programs targeted for individuals, for groups, and for the total organization.
5. Explain the importance of evaluation training and development and how it can be done in an organization.
6. Compare the distinct characteristics of goal setting, behavior modification, and team building.