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1 | |
Training is designed to start a new employee in a direction that is compatible with the firm's mission, goals, and culure. |
| | A) | True |
| | B) | False |
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2 | |
The success of a training program depends not only on the quality of the training materials, but the selection of the trainer. |
| | A) | True |
| | B) | False |
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3 | |
Using on-the-job training exclusively leads to a broader perspective and encourages new ideas. |
| | A) | True |
| | B) | False |
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4 | |
One study found that goal clarity and goal feedback were related to performance for African-Americans only. |
| | A) | True |
| | B) | False |
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5 | |
Team building has proved to be most successful when presented in consistent, standardized fashion, regardless of the specific needs and problems of the groups involved. |
| | A) | True |
| | B) | False |
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6 | |
Different degrees of orientation are often needed, based on the new employee's ____________________. |
| | A) | age |
| | B) | career path |
| | C) | experience |
| | D) | All of the above. |
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7 | |
In smaller organizations, ____________________ usually does all the orienting. |
| | A) | the operating manager |
| | B) | a coworker |
| | C) | a union official |
| | D) | the HR manager |
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8 | |
In the context of training, motivation ____________________. |
| | A) | influences a person's enthusiasm for training |
| | B) | keeps attention focused on the training activities |
| | C) | reinforces what is learned |
| | D) | All of the above. |
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9 | |
A needs assessment involves analyzing all of the following except: |
| | A) | The organization's needs |
| | B) | The training budget |
| | C) | The knowledge, skill, and ability needed to perform the job |
| | D) | The jobholder's needs |
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10 | |
What is the first step in determining behavioral discrepancy? |
| | A) | Identifying standards |
| | B) | Appraising employee performance |
| | C) | Determining the cost and value of training |
| | D) | Identifying obstacles |
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11 | |
Trainers using the case method must guard against: |
| | A) | Dominating the discussion |
| | B) | A few people dominating the discussion |
| | C) | Leading the discussion to his/her preferred solution |
| | D) | All of the above. |
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12 | |
The techniques of behaviorism include all of the following except: |
| | A) | Behavioral modeling |
| | B) | Role playing |
| | C) | Self assessment |
| | D) | Positive reinforcement |
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13 | |
Coaching and counseling fail when ____________________. |
| | A) | inadequate time is set aside for them |
| | B) | the subordinate is not allowed to make mistakes |
| | C) | rivalry develops |
| | D) | All of the above. |
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14 | |
Goal setting can be a powerful technique for motivating employees when: |
| | A) | Used correctly |
| | B) | Carefully monitored |
| | C) | Actively supported by managers |
| | D) | All of the above. |
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15 | |
To achieve change and to convert to TQM, there must be changes in ____________________. |
| | A) | attitudes |
| | B) | communication |
| | C) | employee involvement |
| | D) | All of the above. |
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