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1

The kind of discipline system used is more formal in larger organizations, especially those that are unionized.
A)True
B)False
2

The Americans with Disabilities Act includes current illegal drug users in its definition of a "qualified individual with a disability."
A)True
B)False
3

Referring employees to an Employee Assistance Program and indicating that the referral is based upon suspicion of alcoholism may expose the employer to "perceived disability" claims under the Americans with Disabilities Act.
A)True
B)False
4

Employees are more likely to cooperate if they participate in the creation of workplace rules.
A)True
B)False
5

Courts have found that mandatory arbitration is unfair when employers fail to provide employees with arbitration rules and procedures.
A)True
B)False
6

Which of the following is not one of the three general questions that a manager might ask when first investigating a performance discrepancy?
A)What is the discrepancy?
B)Is it important?
C)What are the legal implications?
D)Is it a deficiency in skills?
7

Studies indicate that drug-abusers ____________________ employees who do not abuse drugs.
A)are one-third less productive than
B)have three and one-half times more workplace accidents than
C)make five times as many workers' compensation claims as
D)All of the above.
8

Employee assistance programs began appearing in the United States in the __________.
A)1920s
B)1950s
C)1970s
D)1990s
9

Deficient behavior can result from ____________________.
A)the behavior of the employee alone
B)the behavior of the employer alone
C)the interaction of the employee and the employer
D)All of the above.
10

Fraud occurs more frequently at the ____________________ levels of an organization.
A)upper
B)middle
C)lower
D)Fraud occurs equally at all levels
11

According to research conducted by the Bureau of Labor Statistics, ____________________ is one of the leading causes of death among U.S. employees.
A)automobile accident
B)heart attack
C)homicide
D)accidental poisoning
12

When dealing with a disciplinary action, managers should document all of the following except:
A)The date
B)Participants' names
C)Participants' ages
D)The time
13

When analyzing the reasons for poor performance, a manager should examine all of the following factors except:
A)Lack of skill and training
B)Low effort
C)The employee's financial stability
D)Situational circumstances beyond the employee's control
14

Termination is the ultimate step for employers utilizing the ____________________.
A)hot stove rule
B)progressive discipline method
C)positive discipline method
D)All of the above.
15

An employer's best protection regarding at-will employment is to include a statement regarding their at-will policy in the ____________________.
A)job application form
B)employee handbook
C)job offer letter
D)All of the above.





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