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1 | |
Factors in the external environment, such as unionization of employees and economic conditions exert little influence on the HRM function. |
| | A) | True |
| | B) | False |
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2 | |
Leaders must orchestrate the distinctive skills, experiences, personalities and motives of individuals. |
| | A) | True |
| | B) | False |
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3 | |
The best use of electronic mail, electronic conferencing, and databases is to keep close tabs on geographically dispersed workers. |
| | A) | True |
| | B) | False |
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4 | |
There is no one best way or best formula available with regard to managing an increasingly diverse workforce. |
| | A) | True |
| | B) | False |
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5 | |
Job tenure has declined the least for employees without a high school education. |
| | A) | True |
| | B) | False |
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6 | |
Which of the following labor groups is expected to have the largest percentage of growth between 2002 and 2012? |
| | A) | Women |
| | B) | African Americans |
| | C) | Hispanics |
| | D) | Asians |
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7 | |
Which of the following is considered a third world nation? |
| | A) | Spain |
| | B) | Ethiopia |
| | C) | Canada |
| | D) | Norway |
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8 | |
The essence of a firm's culture is shown by all of the following except: |
| | A) | The firm's way of doing business |
| | B) | The manner in which it treats customers and employees |
| | C) | The volatility of the company's stock price |
| | D) | The degree of loyalty expressed by employees |
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9 | |
Most effective work groups have ____________________ members. |
| | A) | 1 to 6 |
| | B) | 7 to 14 |
| | C) | 15 to 20 |
| | D) | 21 to 50 |
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10 | |
HRM programs must be all of the following except: |
| | A) | Comprehensive |
| | B) | Responsive to market needs |
| | C) | Adapted to the organization's culture |
| | D) | Responsive to employee needs |
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11 | |
Sound HRM strategies are intended to result in growth, profits, and ____________________. |
| | A) | survival |
| | B) | customer loyalty |
| | C) | reduced competition |
| | D) | improved products |
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12 | |
____________________ is dissolving borders and creating an interconnected marketplace. |
| | A) | Business streamlining |
| | B) | A shift in human competencies |
| | C) | Technology |
| | D) | A growth in knowledge needs |
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13 | |
Diversity at IBM is being leveraged worldwide through a system of diversity councils and ____________________. |
| | A) | task forces |
| | B) | reinforcement committees |
| | C) | surprise inspections |
| | D) | mandatory training |
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14 | |
A(n) ____________________ is a characteristic and usually long-lasting way of thinking, feeling, and behaving toward an object, idea, person, or group of persons. |
| | A) | preference |
| | B) | attitude |
| | C) | emotion |
| | D) | aggression |
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15 | |
Each person is unique and acts and thinks in a certain way because of: |
| | A) | Personality |
| | B) | Learned abilities |
| | C) | Motives |
| | D) | All of the above |
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