After studying this chapter you should be able to:

1. Determine three major reasons why equal employment opportunity (EEO) programs have evolved.
2. Describe two major criteria used to determine EEO and affirmative action compliance or noncompliance.
3. Explain what is meant by the term discrimination.
4. List the enforcement agencies responsible for administering Title VII of the Civil Rights Act, Executive Order 11246, and the Americans with Disabilities Act.
5. Outline how an organization can implement an affirmative action program.