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1

Most experts believe that a firm's strategy must align with employee competencies and performance if profitability is to be achieved.
A)True
B)False
2

The dimensions of performance upon which an employee is evaluated are called the criteria of evolution.
A)True
B)False
3

Rating by a committee of supervisors has the advantage of offsetting bias on the part of one superior.
A)True
B)False
4

Research suggests that including upward and peer feedback in a 360-degree appraisal can have negative effects on a manager's behavior.
A)True
B)False
5

Many managers prefer evaluation techniques that require extensive written analysis.
A)True
B)False
6

An effective performance management process has or does all of the following except:
A)Uses measurements of performance
B)Provides feedback to employees about their performance
C)Maintains a competitive advantage perspective
D)Has a precise definition of excellent performance
7

Deming claimed that all of the following are reasons why performance appraisals are flawed except:
A)They deflect attention from short-term planning
B)They focus on the end product, not leadership to help people
C)The measures discourage quality
D)They are detrimental to teamwork
8

With the ____________________ system, a supervisor with all exceptional subordinates will have to rate some poorly.
A)paired comparison
B)forced distribution
C)critical incident
D)All of the above
9

In the United States, a majority of organizations continue to evaluate performance ____________________.
A)twice a year
B)on a quarterly basis
C)on an annual basis
D)on a monthly basis
10

Several individual evaluation methods are used in business today, but the oldest and perhaps the most common one is the ____________________.
A)graphic rating scale
B)self-evaluation
C)field review
D)peer review
11

The ____________________ technique requires raters to maintain a log of behavioral incidents that represent either effective or ineffective performance for each employee being rated.
A)forced choice
B)essay
C)graphic rating scale
D)critical incident
12

One of the central features of the management by objective evaluation system is that it focuses on ____________________.
A)profits
B)employees
C)processes
D)results
13

A ____________________ error occurs when a rater avoids using high or low ratings.
A)central tendency
B)contrast effect
C)leniency
D)halo
14

For an evaluation system to work well, all of the following must be true except:
A)Employees must understand it
B)Employees must be able to challenge the review before it is finalized
C)Employees must feel that it is fair
D)Employees must believe that the system is used correctly
15

The feedback interview is designed to accomplish all of the following goals except:
A)Recognizing and encouraging superior performance
B)Sustaining acceptable behaviors
C)Encouraging performance improvement in the ratee's coworkers
D)Changing the behavior of ratees whose performance needs improvement





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