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| 1 | |
Communication which is tactful and "reader-centered" demonstrates ____. |
| | A) | conciseness |
| | B) | courtesy |
| | C) | cohesiveness |
| | D) | clarity |
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| 2 | |
To be a good letter writer, you should understand English composition (grammar, spelling, punctuation, and so on) and ____. |
| | A) | physiology |
| | B) | psychology |
| | C) | philosophy |
| | D) | psychiatry |
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| 3 | |
Which changes have had the greatest impact on how we communicate? |
| | A) | customer focus |
| | B) | organizational restructuring |
| | C) | technology |
| | D) | team building |
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| 4 | |
With restructuring of companies, communications are now created mainly by ____. |
| | A) | secretaries |
| | B) | administrative assistants |
| | C) | supervisors/managers |
| | D) | all employees |
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| 5 | |
In developing a unified message, it is important to concentrate on ____. |
| | A) | the parts of the message |
| | B) | each principle |
| | C) | the overall effect of the message |
| | D) | all of the above |
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| 6 | |
When communication is accurate in every way, it is ____. |
| | A) | complete |
| | B) | correct |
| | C) | concise |
| | D) | coherent |
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| 7 | |
Omitting irrelevant details and combining complete, pertinent information together indicates ____. |
| | A) | completeness |
| | B) | conciseness |
| | C) | correctness |
| | D) | clarity |
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| 8 | |
To achieve good tone, you should avoid the use of words and phrases that sound ____. |
| | A) | natural |
| | B) | friendly |
| | C) | courteous |
| | D) | negative |
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| 9 | |
Which of the Cs is necessary to ensure that your message will present information in similar formats, such as dates, in a verifiable manner? |
| | A) | clear |
| | B) | considerate |
| | C) | consistent |
| | D) | concise |
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| 10 | |
Which of the following sentence(s) is written in the active voice? |
| | A) | Jennifer wrote the examination. |
| | B) | The examination was written by Jennifer. |
| | C) | The examination was written quickly by Jennifer. |
| | D) | None of the above. |
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