Online Exercise Chapter 10
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Retail Store Web sites The Gap http://www.gap.com Nordstrom http://www.nordstrom.com Macys http://www.macys.com Levi's http://www.levi.com JCPenney http://www.jcpenney.com Wal-Mart http://www.walmart.com Kmart http://www.bluelight.com/ Career Web sites Monster.com http://www.monster.com/ CareerBuilder Inc. http://www.careerbuilder.com/ Job Hunter's Bible http://www.jobhuntersbible.com/ FlipDog.com http://www.flipdog.com/ Kforce.com http://www.Kforce.com/ Additional Learning Links Scott Pakin's Automatic Complaint-Letter Generator http://www.pakin.org/complaint/ Scott Pakin, author of the automatic complaint-letter generator, admits that his program is "frivolous" and warns that it is intended to be funny. Users may enter a name and answer a few basic questions, and in seconds the program randomly constructs an angry missive from a database of more than a thousand words and phrases. A new letter (it may make you feel better but it is recommended that you NOT send it) emerges every time you use it. BBB Dispute Resolution Services http://www.bbb.org/ The Better Business Bureau offers advice on how to file a claim with a business. If this fails, the BBB alternatives include filing complaints with the BBB online and dispute resolution. Consumer Information Center http://www.pueblo.gsa.gov/ This Web site is sponsored by the Consumer Information Center, U.S. General Services Administration. Got a Problem? http://www.consumer.org.nz/
Consumers' Institute, an independent, non-profit organization in New Zealand , offers advice to consumers about how to complain and how to write letters that get results.
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