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Practice Test
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1
Of the following, the best description of memo tone is: ____
A)The tone of a memo depends on the rank of the writer in relation to the rank of the reader.
B)The tone of a memo should follow the same rules as the tone of a letter.
C)The tone of a memo is irrelevant since it is an internal communication.
D)The tone of a memo is always informal.
2
The type of report used most frequently within business organizations is the ____.
A)formal report
B)informal report
C)statistical report
D)research report
3
The middle section of the memo should include ____.
A)an interpretation of the material presented
B)recommendations
C)realistic and logical explanations
D)background information
4
A memo requesting a special favor or approval of an idea should follow ____.
A)the direct approach
B)the indirect approach
C)the persuasive approach
D)none of the above
5
Which of the following is not normally contained in a routine memo?
A)statistics
B)ideas
C)table of contents
D)facts
6
The length of a memo report is usually ____.
A)one to two pages
B)two to four pages
C)two to five pages
D)five or more pages
7
If the middle section of a memo consists of several related items, a good technique to use is to ____.
A)start each one on a separate line preceded by a bullet
B)summarize them into one or two statements
C)select only the most important ones
D)do all of the above
8
Sales reports and financial reports are examples of ____.
A)progress reports
B)periodic reports
C)informational reports
D)formal reports
9
The type of report that presents only facts and information is known as ____.
A)an analytical report
B)an informational report
C)a statistical report
D)a progress report
10
A memo that presents conclusions that the reader may oppose should follow ____.
A)the direct approach
B)the indirect approach
C)the persuasive approach
D)none of the above





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