After completing this chapter, you will be able to:

1. Identify appropriate uses of various technologies and tools to improve communication

2. Use voice mail effectively

3. Use word processing software features to improve your writing

4. Use editing and proofreading techniques to improve your writing

5. Identify appropriate uses for electronic mail

6. Create and send e-mail messages

7. Use proper e-mail etiquette

8. Identify and use various features of e-mail

9. Identify ways to manage e-mail communication