After completing this chapter, you will be able to:

1. Explain the importance of handling routine correspondence

2. Write and sign a letter for your supervisor

3. Explain the steps for handling correspondence responsibilities

4. Write routine communications

5. Write effective inquiries and requests

6. Practice techniques for answering yes to an inquiry or request

7. Practice techniques for answering no to an inquiry or request

8. Write an effective form letter to reply to an inquiry

9. Write an effective cover letter