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Chapter Outline
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The Role of Verbal Communication in Communicating Effectively and Strategic Flexibility
Communicating Effectively
Strategic Flexibility
How Words Work
People Determine Meanings
The Language Environment
People, Purposes, and Rules
Appropriate Language
Specialization
Style, Roles, and Group Memberships
Gender and Language
Culture and Language
Dialect
Speaking and Writing
Working on Your Communication
What Do You Want to Say?
How Do You Want to Say It?
To Whom Are You Talking?
What Metamessages Are You Sending?
Ethics
The Internet and Verbal Communication
Chapter Review
Summary
Key Terms and Concepts
Questions to Review







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