Part I. Intrapersonal Skill: Behavior, Human Relations, and Performance Begin With You

1. Understanding Behavior, Human Relations, and Performance
2. Personality, Stress, Learning, and Perception
3. Attitudes, Self-Concept, Values, and Ethics
4. Time and Career Management

Part II. Interpersonal Skills: the Foundation of Human Relations

5. Interpersonal Communication
6. Organizational Structure and Communication
7. Dealing with Conflict

Part III. Leadership Skills: Influencing Others

8. Leading and Trust
9. Motivating Performance
10. Ethical Power and Politics
11. Networking and Negotiating

Part IV. Leadership Skills: Team and Organizational Behavior, Human Relations, and Performance

12. Team Dynamics and Leadership
13. Teams and Creative Problem Solving and Decision Making
14. Organizational Change and Culture
15. Valuing Diversity Globally

Appendix A: Applying Human Relations Skills