CASE STUDY: Developing Attentive Listening Skills

In the Classroom

Roxanne Jackson is a fashion design student who works part-time at a retail clothing store. She has two roommates, who are also students. Roxanne is a very social person. She is outgoing, enjoys being around people, and loves to talk and tell stories. However, Roxanne is a poor listener. In class, she is often too busy talking with the person next to her to pay attention to the class assignments. She always starts off as a popular study-group member, but it soon becomes clear that her assignments are always late and incorrect. Roxanne's roommates have finally confronted her. There is tension between them, because the roommates feel that Roxanne is not pulling her weight on household chores. Another major problem is that Roxanne does not seem to take accurate phone messages. She never seems to write down the correct information.


1			What strategies in this chapter can help Roxanne be a more effective listener?




2			What would you suggest she do to improve her relationship with others and to help her become better at taking down information?

In the Workplace

Roxanne is now a buyer for a large department store. She enjoys working with people. She is very talented and a responsible employee when she is actively aware and tuned in to others. People respond to her favorable and enjoy being around her. The problem with Roxanne is that she is often too busy or preoccupied to listen attentively or take correct notes. She often forgets directions, misunderstands conversations, and interrupts others in her haste and enthusiasm.


3			What would you suggest to help Roxanne become a better listener?




4			What strategies in this chapter would help her become more aware, more sensitive to others, and able to record information more effectively?

Your Results:

In the Classroom

In the Workplace

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