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| 1 | |
Information systems can contribute much more to an enterprise than ensuring efficient business operations; they can change the way businesses compete. |
| | A) | True |
| | B) | False |
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| 2 | |
When a firm strives to find ways to help its suppliers and customers reduce their costs, or to increase the costs of their competitors, it is pursuing a differentiation strategy. |
| | A) | True |
| | B) | False |
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| 3 | |
Investments in information technology can allow a business to _______________ customers and suppliers by building valuable relationships with them. |
| | A) | lock in |
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| 4 | |
As an additional competitive strategy, a firm can create barriers to entry that would discourage customers from entering a market. |
| | A) | True |
| | B) | False |
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| 5 | |
One of the ways an organization can build a customer-focused business is to build customer value and loyalty using Internet technologies. This strategy would include building a Web community of customers, employees, and partners. |
| | A) | True |
| | B) | False |
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| 6 | |
The value chain concept divides the activities of a firm into a set of primary activities and a set of complimentary activities. |
| | A) | True |
| | B) | False |
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| 7 | |
Using case managers to handle almost all tasks in a business process, instead of splitting tasks among many different specialists, is an example of a self-directed cross-functional team. |
| | A) | True |
| | B) | False |
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| 8 | |
According to the Real Life Case, the biggest problem that CPS Energy faced was that all their technology and smartphones provided only Internet access and email. |
| | A) | True |
| | B) | False |
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| 9 | |
A virtual company may be able to share infrastructure and risk with alliance partners. |
| | A) | True |
| | B) | False |
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| 10 | |
One of the biggest drawbacks of using knowledge management systems (KMS) is that they are not designed to provide rapid feedback to knowledge workers. |
| | A) | True |
| | B) | False |
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| 11 | |
The five competitive forces that shape the structure of competition in an industry include all of the following except: |
| | A) | The rivalry of competitors |
| | B) | The restrictions imposed by government regulations |
| | C) | The threat of substitutes |
| | D) | The bargaining power of customers |
| | E) | The threat of new entrants |
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| 12 | |
Establishing new business linkages and alliances with customers, suppliers, and competitors is an example of a(n) _______________ strategy. |
| | A) | alliance |
| | B) | differentiation |
| | C) | innovation |
| | D) | growth |
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| 13 | |
A company implements information systems linked by the Internet and extranets to support strategic business relationships with customers, suppliers, and other business partners. This is an example of using information technology to pursue a(n) _______________ strategy. |
| | A) | cost leadership |
| | B) | differentiation |
| | C) | innovation |
| | D) | alliance |
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| 14 | |
Investing in information systems technology to make a firm's customers or suppliers dependent on them for the continued use of innovative, mutually beneficial inter-organizational information systems is an example of _______________. |
| | A) | reducing barriers to entry |
| | B) | reducing switching costs |
| | C) | creating switching costs |
| | D) | improving the value chain |
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| 15 | |
According to the text, when a firm sustains profits that exceed the average for its industry, that firm is said to possess: |
| | A) | The ability to control the entire industry. |
| | B) | Competitive alliances. |
| | C) | Switching costs. |
| | D) | Competitive Advantage. |
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| 16 | |
If a company emphasizes the strategic business uses of information technology, its management would view _______________ as a major competitive differentiator. |
| | A) | human resources |
| | B) | accounting |
| | C) | IT |
| | D) | new products |
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| 17 | |
The level of change linked to business process reengineering can best be described as _______________. |
| | A) | incremental |
| | B) | cyclical |
| | C) | radical |
| | D) | sequential |
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| 18 | |
To be an agile company, a business must implement all of the following competition strategies except: |
| | A) | Leverage the impact of people and information |
| | B) | Enrich customers with solutions to their problems |
| | C) | Resist change and uncertainty |
| | D) | Cooperate with customers, suppliers, and competitors |
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| 19 | |
Becoming a knowledge-creating company or a learning organization means: |
| | A) | Consistently creating new business knowledge |
| | B) | Disseminating knowledge widely throughout the company |
| | C) | Quickly building the new knowledge into products and services |
| | D) | All of the choices are correct. |
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| 20 | |
The reasons for difficulty in placing value on Knowledge Management Systems include all of the following except: |
| | A) | Their ability to generate income is often measured indirectly. |
| | B) | The return on investment is hard to quantify. |
| | C) | The decision to implement the system may be intuitive and merely "seem like a good idea". |
| | D) | All of the choices are correct. |
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