M: Business Communication Information Center: Table of Contents


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M: Business Communication

Marie Flatley, San Diego State University
Kathryn Rentz, University of Cincinnati

Part 1
Understanding Business Communication
1. Communicating in the Workplace

Part 2
Mastering Writing and Presentation Basics
2. Understanding the Writing Process and the Main Forms of Business Messages
3. Using Visuals in Written and Oral Communication
4. Using an Appropriate Style

Part 3
Writing Effective Messages
5. Writing Good-News and Neutral Messages
6. Writing Bad-News Messages
7. Writing Persuasive Messages

Part 4
Writing Effective Reports
8. Researching and Writing Reports
9. Writing Short Reports

Part 5
Using Oral and Job-Search Skills
10. Communicating Orally
11. Communicating in the Job Search

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