What's New

This edition has been revised to incorporate and integrate changes in the field of Operations Management and the many suggestions for improvement received from instructors around the world who are using the text.

• Up-to-date revisions incorporate the latest concepts and applications while not losing focus on the core concepts of Operations Management. New readings are included that focus on innovations and the latest ideas in operations management along with four new cases.
• New content and more emphasis on
  Supply chain management
  Matching supply or capacity with demand
  Dealing with variation
  Sustainability
  Process management

• The importance of Supply Chain Management to Operations highlighted by an icon in the text.
• Test Bank questions have been tagged with Bloom’s Taxonomy and AASCB standards making it easier to tie assessment to student learning outcomes.
• Available for instructors, OM Video/DVD series Volumes 1-15, (13, 14, and 15 are new since the previous edition) document the latest innovations in operations at companies such as Zappos.com , Xerox, Burton Snowboards, FedEx, Honda and more.