Part One: Introduction

1. The Operations Function
2. Operations and Supply Chain Strategy
3. Product Design

Part Two: Process Design

4. Process Selection
5. Service Process Design
6. Lean Systems
7. Process-Flow Analysis

Part Three: Quality

8. Managing Quality
9. Quality Control and Improvement

Part Four: Capacity and Scheduling

10. Supply Chain Management
11. Forecasting
12. Facilities and Aggregate Planning
13. Scheduling Operations
14. Project Planning and Scheduling

Part Five: Inventory

15. Independent-Demand Inventory
16. Materials Requirements Planning

Part Six: Cases