New to this edition

• Lean Operations is moved from the last chapter to Chapter 6. Emphasis is on that JIT and Lean are concerned with process changes in Layout, workforce, equipment setup times, process flows, etc. TAKT Time is added.

• Supply Chain Management has been expanded both in Chapter 2, Operations and Supply Chain Strategy, and in Chapter 10, Supply Chain Management.

• The value proposition has been added to Chapter 2.

• Chapter 6, Choice of Technology, is deleted and the Internet and ebusiness material have been moved to Chapter 10 and enhanced; service technology has been moved to Chapter 5.

• The description of processes has been expanded from three to five process types.

• New material on the customer order penetration point is included in Chapter 4.

• Two new frameworks for understanding service operations are described.

• Material has been added on queuing principles to elucidate process flows.

• The Gap model on quality management has been included.

• Expanded coverage of Six Sigma and the emergence of Lean Six Sigma.

• The Supply Chain chapter now includes the Supply Chain Operations Reference Model, a new section on purchasing and material on offshoring/outsourcing.

• Half of the problems have been revised and there are new Operations Leader boxes.

• Existing case studies have been updated and three new cases have been added.

Features

• Theory of Constraints coverage is thorough and insightful, an area often over-looked in other texts.

• Balanced coverage of services, with specific service related examples and cases.

• Enterprise Resource Planning coverage is current and incorporates issues related to managing a business in a global economy. ERP is now found in Chapter 16 with MRP.