Donald J. Bowersox is University Professor and Dean Emeritus at Michigan State University. He received his Ph.D. at Michigan State and has worked in industry throughout his career. He is the author of numerous articles in publications such as the Harvard Business Review, Journal of Marketing, Journal of Business Logistics, and Supply Chain Management Review. He is co-author of Start Pulling Your Chain: Leading Responsive Supply Chain Transformation published in 2008. Dr. Bowersox has led a number of industry supported research studies investigating the best practices of logisticians in North America and around the world. He is a frequent speaker at industry and academic meetings.

David J. Closs is the John H. McConnell Chaired Professor of Business Administration and Chairperson in the Department of Supply Chain Management at Michigan State University. He received his Ph.D. in marketing and logistics from Michigan State. Dr. Closs is the author and coauthor of many publications in journals, proceedings, and industry reports. He was also a principal researcher for World Class Logistics: The Challenge of Managing Continuous Change and 21st Century Logistics: Making Supply Chain Integration a Reality. Dr. Closs is a frequent speaker at industry and academic conferences and presenter at executive education programs. Dr. Closs formerly served as the editor of the Journal of Business Logistics and is currently the executive editor of Logistics Quarterly.

M. Bixby Cooper is an Associate Professor in the Department of Supply Chain Management at Michigan State University. He is coauthor of three texts on distribution and logistics, including World Class Logistics: The Challenge of Managing Continuous Change and Strategic Marketing Channel Management. He also served for 4 years on the Executive Board of the International Customer Service Association as Head of the Research and Education Committee.