Computer Accounting with Peachtree by Sage Complete Accounting 2009 Information Center: Frequently Asked Questions


		Sample Chapter Table of Contents Book Preface About the Author Supplements Conference Schedule What's New Troubleshooting Tips Web Links 12th Edition PageOut Feature Summary Frequently Asked Quest... Install Software



	Student Edition
	Instructor Edition

Computer Accounting with Peachtree by Sage Complete Accounting 2009, 13/e

Carol Yacht, Software Consultant

ISBN: 0073379514
Copyright year: 2010

Frequently Asked Questions

Are releases (versions) of Peachtree compatible?
How do I install PCA 2009 in the school's computer lab?
How to install PCA 2009 with the Vista Operating System?
What does it mean when a window prompts Serial Number in use?
What is a system requirements warning?
Can my anti-virus program or firewall interfere with Peachtree Complete Accounting 2009? Your firewall settings are preventing Peachtree's database, Pervasive, from starting. Installation is interrupted.
How do I check the software version?
What if the company I want to use is not listed?
How do I delete an earlier version of Peachtree (releases 3.0 through 2007)?
How do I install starting data for the sample companies?
On my students' financial statements, their current month and year-to-date figures do notmatch what is shown in the textbook.
What does it mean when the same company is listed numerous times?
I am trying to backup to a USB drive and a window prompts that Peachtree Accounting for Windows has stopped working.
How do I check my Firewall and Anti-virus software?

Are releases (versions) of Peachtree compatible?

Peachtree is upwards compatible but not downward or backwards compatible. For example, if your students create a company and back up with Peachtree Complete Accounting 2009 (CD with 13th edition), they will NOT be able to restore with Peachtree Complete Accounting 2008 (CD with 12th edition). The other way around works: If students back up with Peachtree 2008, they can restore, then convert files, to Peachtree Complete 2009.

What if the company I want to use is not listed?

I have a backup file for my company, but the company is not shown on Peachtree's Open an Existing Company screen or on Peachtree's Company Name list? What should I do?

Start Peachtree.
On the Peachtree Accounting startup window, select Open an existing company. (If a company starts, click File; Close Company to go to Peachtree startup window; then select Open an existing company.)
When the Open an Existing Company window appears, select Daniel Mason Designer (the company created in Chapter 9 is used in this example). Use similar steps for the other companies.

What if Daniel Mason Designer or another name Designer is notshown on the Open an Existing Company window; Company Name list? (Refer to Troubleshooting, textbook pages 296-297.)

Click to scroll through all the Companies on the Open Company window.
If Daniel Mason Designer (or, other name Designer) is shown select it, and then click . Restore your data.
If no Designer company is shown, click . Then, select .
On the Peachtree startup window, there are four menu bar options—. Click File; Restore.
The Select Backup File window appears. Click . In the Look in field, select the appropriate location of your backup file. If necessary, put external media in the drive and open the backup file from that location.
Select the backup file; for example, the Chapter 9 Begin.ptb file; click .
Make sure the Location field shows the correct directory for your Chapter 9 Begin.ptb file. Click .
The Select Company window appears. Click on the radio button next to A New Company.

Observe that there are two options on the Restore Wizard - Select Company window: An Existing Company and A New Company. If you select A New Company, then the company will be named exactly as the backup file you selected. You can restore to an existing company—one that is previously created—or you can restore to a new company, bypassing the process of creating a new company.

Let's say you wanted to restore a backup file for a company that has not been set up in Peachtree. You have a .ptb backup file but the company is not shown on Peachtree's Open an Existing Company window, Company Name list. Some computer labs delete directories from the hard drive; for example, you have a back up file but the company, in this example Daniel Mason Designer, is not listed as a Peachtree company. If you start Peachtree and you cannot select the appropriate company, use the Restore Wizard to select A New Company. Using your backup file, and the selection for A New Company, you are able to start where you left off the last time you used Peachtree.

How do I check the software version?

To check your software version, start Peachtree, open any company, and then click on Help, About Peachtree Accounting. Detailed steps are shown on textbook pages 15 and 16, Displaying Product Information.

How do I delete an earlier versions of Peachtree (Releases 3.0 through Peachtree 2009) from my computer?

DELETING PEACHTREE COMPLETE ACCOUNTING

Completely remove Peachtree 2009 from your system, by doing the following.

Uninstall Peachtree via the Peachtree CD. Put the Peachtree 2009 CD in your drive, select Remove or Modify Peachtree Accounting.
Click Start, Control Panel, Program and Features (Vista) or Add/Remove Programs (XP) and remove Pervasive.
Open My Computer, double-click the C drive, open the Windows folder and delete the "PeachInst" folder.
Browse to the folder C:\Documents and Settings\"user name"\Application Data and delete the Peachtree folder.
Browse to C:\Program Files\Common Files\ and delete the Peach and Pervasive Software Shared folders.
Click the Back button to return to the Program Files folder. Rename any folders labeled Sage Software or Peachtree to "OLDSage Software" or "OLDPeachtree".
Delete the folder C:\Program Files\Pervasive Software.
Click Start, Run and type in REGEDIT and click OK.
Locate these keys and delete them:

Click Start, Search, All Files and Folders. In "All or Part of the File Name" type in p*.ini and click Search. Once the search is over, click Name at the top to alphabetize the list. Delete all of the following files:

Click Start, Run, type in %TEMP% and click OK. Delete everything in this folder that can be deleted. (Note: There are some files and folders that cannot be deleted.) Close the window.
Click Start, Run, type in C:\Windows\Temp and click OK. Delete everything in this folder that can be deleted. (Note: There are some files and folders that cannot be deleted.) Close the window.
Reboot the computer to complete the removal of the Peachtree program.

How do I completely remove Peachtree 2008 from my system?

Put the Peachtree Complete Accounting 2008 CD in your drive. (If you do not have the Peachtree 2008 CD, go to Control Panel's Programs and Features [in Vista] or Add/Remove programs [in XP] and remove Peachtree Complete Accounting Educational Version 2008. Then, skip ahead to step 2 below.)

If necessary, select Run autorun.exe.
Select Remove or Modify Peachtree Accounting.
Select Peachtree Complete Accounting Educational Version. Uninstall Peachtree via the Peachtree CD.
If a window prompts, A program needs your permission to continue, click the Continue button. A preparing to install window appears.
On the Maintenance Options window, select Remove.

Click Next>. When the Confirm Uninstall window appears, click OK.
Be patient. The uninstall will take several minutes. When the Maintenance Complete window appears, click Finish.
Close the Welcome to Peachtree Accounting-Maintenance window by clicking E x it. Click E x it again on the Welcome to Peachtree Accounting window.
Remove the CD.

Go to Start; Control Panel; Programs and Features (Vista), Add/Remove Programs (XP); and remove Pervasive.
Go to Computer (Vista) My Computer (XP), the C: drive and delete the PVSW and PVSWARCH folders.
Double-click on WINDOWS or WINNT, for Windows 2000 and delete the "PeachtInst" folder.
Go to the C:\Documents and Settings\users folder name\Application Data and delete the Peachtree folder.
Go to C:\Program Files\Common Files\and delete the "Peach" and "Pervasive Software Shared" folders.
Click the Back button to return to the Program Files folder. Rename any folders labeled "Sage Software" or "Peachtree" to "oldSage Software" or "oldPeachtree."
Go to Start; Run and type in "regedit" and click on OK.
Locate these keys and delete them:

Go to Start; Search, All Files and Folders (For Files and Folders in Windows 2000). In "All or Part of the File Name" type in p*.ini and click Search. Once the search is over, click on Name at the top of the page to alphabetize the list and look for PFA150.ini, PAW150.ini, PCW150.INI, PPA150.ini, PPAC150.ini, PPAM150.ini, PPAD150.ini, PPAN150.ini, PPAA150.ini, PTX150.ini, or PTXA150.ini. If you see any of these files, delete them.
Go to Start; Run, type in %temp% and click OK. Delete everything in this folder that can be deleted. (NOTE: There are some files and folders that cannot be deleted.)
Go to Start; Run, type in C:\Windows\Temp and click OK. Delete everything in this folder than can be deleted. (NOTE: There are some files and folders that cannot be deleted.) Close the window.
Reboot PC to complete removal of the Peachtree program.

How do I remove Peachtree Release 8.0 and Peachtree 2002 through 2007?

To check your software version, start Peachtree, open any company, and then click on Help, About Peachtree Accounting. To delete Peachtree Complete Accounting Release 8 and higher, do the following:

Make a backup of any data files that you have created.
Close Peachtree Complete Accounting.
From the Start menu, select Control Panel, then Add or Remove Programs.
Select Peachtree Complete Accounting from the list; then click Add/Remove Programs.
Select remove to confirm that you want to remove Peachtree Complete accounting program files. (If necessary, click Yes to delete shared files.)
Once the program has been removed, click .
If necessary, delete the c:\windows\pcweXXX.ini file. (Substitute the appropriate numbers for XXX; for example Peachtree Complete Accounting 2008, Educational Version, Release 15.0 is c:\windows\ pcwe150.ini.)

How do I delete Peachtree 3.0, 3.5, 5.0 or 7.0 from my system?

Delete the PAWxx.ini file. The xx stands for a number; for example, PAW35.ini; PAW36.ini, PAW50.ini, PAW70.ini. The PAWxx.ini file is a subdirectory of Windows; for example, c:\windows\PAW70.ini.
Delete the program path; for example, c:\paw7edu. If you do not know where the Peachtree is installed, follow these steps.

Right-click on Peachtree's desktop icon. Then, left-click on Properties.
If necessary, select the Shortcut folder tab. The Target box shows where Peachtree is installed; for example, C:\paw7edu. The subdirectory identified as \peachw.exe is the executable file for the program.

Empty the Recycle bin.
Restart your computer.

Once you have deleted the .ini file(s), install Peachtree Complete Accounting 2009, Release 17. If you do not get the Standard install option, you did not delete the two files shown in steps 1 and 2.

COMPUTER LAB INSTALLATION

Before computer lab installation, make sure all former versions of Peachtree are deleted. Refer to page xvi; Deleting Peachtree. For detailed steps, refer to Appendix A, Troubleshooting, pages 751-756.

Peachtree Complete Accounting 2009 should be installed locally. Do not put on server.
Install software on local workstation then ghost (replicate) install.

How do I install starting data for the sample companies?

To start the sample companies from the beginning (before any data was added), restore these files:

Start Peachtree; open Bellwether Garden Supply. In Chapter 1, on pages 19-24, you backed up Bellwether Garden Supply. This back up was made before any data was added. Restore the bgs.ptb file. See pages 28-31 for detailed steps for restoring a file. Once the bgs.ptb file is restored you have starting (beginning) data for Bellwether Garden Supply.
Start Peachtree; Open Stone Arbor Landscaping. In Chapter 8, on pages 255-256, you backed up Stone Arbor Landscaping. Restore the Chapter 8.ptb file.

On my students' financial statements, their current month and year-to-date figures do not match what is shown in the textbook?

Make sure that your students' set the chart of accounts beginning balances for the month preceding the month of transactions. For example, if the opening balance sheet is for October 1, 2009 (textbook page 284), students must set their chart of account beginning balances for September 1 - 30, 2009 (textbook page 285, steps 2 and 3). For step-by-step directions, refer to Chapter 9, pages 283-288, Entering Chart of Accounts Beginning Balances.

What does it mean when the same company is listed numerous times?

DUPLICATE COMPANY NAMES

Here are some suggestions for the problem of duplicate company names:

Exit Peachtree and any other open programs.
Go to Peachtree's directory on the hard drive and delete the folder for the company that has duplicate names. For example, delete the subdirectory for Daniel Mason Designer (c:\Program Files\Sage Software\Peachtree\Company\danmasde-- the subdirectory is the Daniel Mason Designer folder).
Empty the recycle bin.
Restart the computer.

When creating Peachtree companies, use a unique name. For example, instead of Daniel Mason Designer, use the student's first and last name Designer. This will set up individual folders on the hard drive for that company. The company may have been duplicated because students are using the same name each time they set up the company. Remember, each time a new company is set up, Peachtree identifies that company with a shortened name in the c:\Program Files\Sage Software\Peachtree\Company folder.

I am trying to backup to a USB drive and a window prompts that Peachtree Accounting for Windows has stopped working.

Refer to Appendix A, Troubleshooting, pages 748-750; or link to Troubleshooting Tips from www.mhhe.com/yacht2009; Information Center list. When I back up to USB media (thumb or flash drive), the following message appears—Peachtree Accounting or Windows has stopped working. What should I do?

When this window appears ., click . You are returned to the Windows desktop.

Make a backup, using your Desktop as the destination. Then, copy the backup to a USB drive. Follow these steps to backup to the desktop..

From the Navigation Bar, select ; Back up.
Click .
In the Save in field, select Desktop.
In the File name filed, type the appropriate file name. (In the example below Chapter 3 is shown.)

Click .
When This Company backup will require approximately X.XXMB window appears (substitute correct number for Xs.), click . When the Back Up Company scale is 100% complete, you have successful backed up. Minimize Peachtree to go to your desktop. The Chapter 3.ptb file is shown on the Windows desktop.
Right click on the Chapter 3.ptb file; left-click Copy.
Right click on the Start button; left-click Explore.
Go to your USB drive location. Right-click on the USB drive; left-click Paste.

How to install PCA 2009 with the Vista Operating System?

Peachtree Complete Accounting 2009 uses the Pervasive database. If you are using Windows Vista, you may need to install a service utility from the Pervasive website.

If you start your computer and a W3DBSMGR Information Error window appears that says:

"W3DBSMGR (5.22.1.1.8): Error 8520. A timeout occurred during the initialization of SRDE engine." Click OK.

Follow these steps to run the Pervasive service utility wizard.

Close all windows.
Go online to www.pervasive.com.
Click on the Developers tab. From the drop down list, select Component Zone.
Link to Tools/Utilities.
Link to Pervasive PSQL Service Utility for Windows Vista. When the Wizard starts, follow the prompts to download. (Hint: Click Next until the Install button appears.)
Close your browser.
Restart your computer.
Start Peachtree; open a company.

What does it mean when a window prompts Serial Number in use?

SERIAL NUMBER IN USE; YOU CANNOT USE PEACHTREE BECAUSE IT HAS REACHED ITS MAXIMUM NUMBER OF USERS

If you are receiving Serial Number in use, Another Peachtree user is using the same serial number, or Peachtree has reached its maximum number of users, do the following to correct this.

If necessary, exit Peachtree.
Go to Task Manager by pressing the CTRL+ALT+DEL keys and on the Processes tab look for W3DBSMGR.EXE, click to highlight and choose End Task.
The W3DBSMGR.EXE file is the Pervasive database which sometimes takes time to end. You may have exited Peachtree, then tried to start it before Pervasive stopped running.
Restart Peachtree.

What is a system requirements warning?

If a System Requirements window warns RAM is not large enough or processing speed is too slow, you may continue installation but Peachtree 2009 may run slower.

The minimum requirements for Peachtree 2009 installation are 256 MB of RAM (512 MG recommended) and 1 GHz processor speed. Refer to pages iii and iv for complete system requirements.

Can my anti-virus program or firewall interfere with Peachtree Complete Accounting 2009?

Peachtree 2009 and its database, Pervasive, can be mistakenly identified as an intrusion threat by many firewall and anti-virus programs. If not addressed properly, this may cause the installation to fail or Peachtree may not start or run properly.

For more information about Firewalls and Peachtree, link to http://www.peachtree.com/support/firewall_install_tips.cfm

Your firewall settings are preventing Peachtree's database, Pervasive, from starting. Installation is interrupted.

Follow these steps to check the Task Manager, Processes tab.

If necessary, cancel the installation. On your desktop, press CTRL+ALT+DELETE, Task Manager, Processes tab. In that list, do you see w3dbsmgr.exe? If w3dbsmgr.exe is listed, highlight it, the select End Process.
Open My Computer. Go to C, pvsw, bin. In there, find w3dbsmgr.exe and double-click. After doing that, try the installation again.

How do I check my Firewall and Anti-virus software?

Go to this website to review information about firewalls and antivirus software:

http://www.peachtree.com/supportTraining/getStarted/firewall/

Firewall & Peachtree

Peachtree XXXX (substitute Xs for version) and its database, Pervasive, can be mistakenly identified as an intrusion threat by many firewall and anti-virus programs. If not addressed properly, this may cause installation to fail or Peachtree may not start or run properly.

Before Installing Peachtree

If you have not already installed Peachtree, it is critical that you do the following:

Turn ON your firewall software. Which firewall am I using?
Turn ON firewall alerts. How do I turn on firewall alerts?
If prompted by your firewall, always Allow or Unblock the following files:
- PEACHW.EXE
- W3DBSMGR.EXE
- W3LGO103.EXE
- PEACHPIM17.EXE
- PEACHUPDX17.EXE
- PEACHTREEPREFETCHER.EXE
- AIS2.SERVER.CONSOLE.EXE
- SmartPostingServiceXXXX.exe -- substitute the Xs for Peachtree version, e.g. (2008, 2009, 2010).

Some firewalls, like ZoneAlarm, may prompt you to allow additional files. You must allow these additional files as well.

Already Installed Peachtree

If you have already installed Peachtree and are unable to open a company, you need to set your firewall to allow Peachtree and its database, Pervasive, to run.

Set My Firewall to Work with Peachtree

For each of the firewalls listed below, we show you how to turn on firewall alerts and how to set the firewall to allow Peachtree to run.

If your firewall program is not listed, you may select any of the firewall programs to obtain general guidelines for setting up your firewall, but you should refer to help for your firewall program to get specific assistance.

Which firewall am I using?

If you are not sure which firewall program you are using, use one of the options below to find out.

Run our Security Application Scanner to search your computer for firewall and anti-virus software.
Move your mouse pointer over the icons in the system tray, in the lower right corner next to the clock. Each icon should give you the name of the application that is running. Look for Internet Security or Firewall Software.
Select Start>All Programs, and then look for Internet Security or Firewall Software.
Select Start>Settings>Control Panel>Add/ Remove Programs, and then look for Internet Security or Firewall Software.
Select Start>Run. Type "services.msc" in the Open field and select OK. The services list will open. Look for Internet Security or Firewall Software in the services list.

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