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Self Quiz
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1
Store managers control which of the following costs?
A)vendor fees
B)advertising on local radio
C)socialization of new employees
D)employee costs
E)special events
2
John is about to hire three full-time employees to work the counter of his Cold Stone Creamery. What should John do reduce a risk of high turnover?
A)undertake a job analysis
B)advertise the position in insurance publications
C)screen employees for experience
D)limit applications to high profile, high impact managers
E)train the new employees himself
3
The __________ identifies essential activities and is used to determine the qualifications of potential employees.
A)recruiting
B)job analysis
C)succession planning
D)talent development
E)competence placement
4
Radcliff is a store manager for a discount chain. He decided to hire a new salesperson for the infants' department and has already developed a job description. What should Radcliff do next to secure an employee?
A)conduct a behavioral interview
B)organize an adequate training program focusing on infants' assortments
C)develop a pool of applicants and screen them
D)select a qualified applicant
E)test applicants
5
Which of the following is true about references?
A)Reference checks are typically part of a new employee orientation.
B)References are used to provide insight about potential employees' ability to do the job.
C)References provide information about the employee's history and personal health.
D)Obtaining a reference is prohibited if it is not valid for employment.
E)Because people are more likely to be frank in conversation, managers should always talk to the references, rather than rely on written references.
6
Monica has been a manager for 3 years in a variety of departments throughout the store. Recently, the floor manager position became available and Monica inquired about it only to learn a college recruit was awarded the position. This would be an example of what type of discrimination?
A)disparate treatment
B)desperate measures
C)disparate impact
D)minority impact
E)random discrimination
7
Belinda has been hired to sell in-line skates at a sports store. When she was hired, she was told she would undergo on-the-job training. What does this mean?
A)She will be assigned a job, given responsibilities, and coached by her supervisor.
B)She will have to attend training classes on her own time and at her own expense.
C)She will be assigned a job but given no responsibilities until she has gone through a self-study program.
D)She will be given responsibilities, held accountable for those responsibilities, and given no coaching.
E)She will be given no training at all.
8
Dick makes the effort to walk through the store a half hour before it opens to chat with employees about life in general. What is Dick practicing?
A)autocratic leadership
B)task performance behaviors
C)democratic leadership
D)group maintenance behaviors
E)none of the above
9
Which of the following describes a democratic manager?
A)allows employees to share in decision making
B)shares power with her employees
C)treats employees as equals
D)shares information with all employees
E)does all of the above
10
Which of the following best describes an evaluation error made when a manager forms an overall opinion of an employee's performance then allows this opinion to influence the ratings of all other performance factors?
A)haloing effect
B)attraction effect
C)attribution error
D)imaging memory
E)recency control





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