| | Chapter 1 | Creating Customer Relationships and Value through Marketing |
| | Chapter 2 | Developing Successful Marketing and Organizational Strategies |
| | Appendix A: | Building an Effective Marketing Plan |
| | Chapter 3 | Scanning the Marketing Environment |
| | Chapter 4 | Ethics and Social Responsibility in Marketing |
| | Chapter 5 | Understanding Consumer Behavior |
| | Chapter 6 | Understanding Organizations as Customers |
| | Chapter 7 | Understanding and Reaching Global Consumers and Markets |
| | Chapter 8 | Marketing Research: From Customer Insights to Actions |
| | Chapter 9 | Segmenting, Positioning and Forecasting Markets |
| | Chapter 10 | Developing New Products and Services |
| | Chapter 11 | Managing Products, Services, and Brands |
| | Chapter 12 | Pricing Products and Services |
| | Chapter 13 | Managing Marketing Channels and Supply Chains |
| | Chapter 14 | Retailing and Wholesaling |
| | Chapter 15 | Integrated Marketing Communications and Direct Marketing |
| | Chapter 16 | Advertising, Sales Promotion, and Public Relations |
| | Chapter 17 | Personal Selling and Sales Management |
| | Chapter 18 | Implementing Interactive and Multichannel Marketing |
| | Appendix B: | Planning a Career in Marketing |