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Buying Behavior and the Buying Process


SOME QUESTIONS ANSWERED IN THIS CHAPTER ARE:
  • What are the different types of customers?


  • How do organizations make purchase decisions?


  • Which factors do organizations consider when evaluating products and services?


  • Who is involved in the buying decision?


  • What should salespeople do in the different types of buying situations?


  • Which changes are occurring in organizational buying, and how will these changes affect salespeople?










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