We are both very happy that this book continues to be successful and is going into its tenth edition. Since the beginning, we have received positive feedback about the clear writing style and the practical orientation of the text. Many professors tell us that their students—many of whom are already practicing supervisors—often keep Supervision as a handbook and reference even after the class is over.

Another enduring feature of Supervision is its emphasis on productivity. Since 1981, when the first edition was published, productivity has remained a major concern of today's managers and government leaders. Time, experience, and research have all shown that the supervisor can have a significant impact on an organization's productivity. This edition continues to emphasize all aspects of a supervisor's impact on productivity.

Since change confronts today's supervisors on an almost daily basis, we have continued to place emphasis on the supervisor's role in managing and dealing with change and innovation, as well as providing updated coverage of entrepreneurship and the challenges facing small businesses. We have also further enhanced the material dealing with work groups and teams and updated the coverage of ethical decision making and the legal environment, including the effects of the Sarbanes-Oxley Act.

As with earlier editions, we have emphasized real-world applications seen from the supervisor's viewpoint by using numerous and varied examples throughout the text and in the end-of-chapter materials. Each chapter begins with a Supervision Dilemma, which is a realistic example related to the chapter topic. The same example is revisited at the end of the chapter in the Solution to the Supervision Dilemma. Also in keeping with the practical nature of this text, we have several Supervision Illustrations in each chapter. These illustrations contain real-life incidents or news stories that further shape the chapter focus. The overwhelming majority of these illustrations are new to this edition. Each chapter includes review questions, as well as several Skill-Building Questions. In addition, a Skill-Building Applications section at the end of each chapter contains two incidents (mini Cases) and at least two experiential exercises, several of which are new to this edition. We have also added a section listing Key Terms at the end of each chapter.