New Features : • Updated coverage of ethical decision-making and the legal environment, including the effects of the Sarbanes-Oxley Act. • Continued emphasis on the supervisor's role in managing and dealing with change and innovation. • Updated coverage of entrepreneurship and the challenges facing small businesses. Retained Features: • Supervision Illustration boxes: Up-to-date material highlights real life examples of the topics discussed in each chapter. These thought-provoking incidents or news stories bring the topics to life for students. • Company Web Addresses: Website addresses to real companies are included following the Supervision Illustration boxes encouraging students to investigate outside of class. • Chapter Icons: Found in the margins throughout the text, these icons indicate where chapter learning objectives are answered, further enhancing the applied nature of this text. • Supervision Dilemma: These opening scenarios feature both male and female supervisors in a service or manufacturing setting. They are answered at the end of each chapter, incorporating how material just covered applies to supervisory issues. Updated End-of-Chapter Material: The suggested readings, end-of-chapter incidents for student feedback, and critical-thinking exercises feature revised material to enhance the text's new organizational flow and reflect changes in supervisory thought.
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