Section One: Foundations of Supervision

Chapter 1. Supervision in a Changing Workplace

Chapter 2. Making Sound and Creative Decisions

Chapter 3. Improving Communication Skills

Chapter 4. Motivating Today's Employees

Section Two: Contemporary Issues

Chapter 5. Managing Change and Innovation

Chapter 6. Ethics and Organization Politics

Section Three: Planning and Organizing Skills

Chapter 7. Supervisory Planning

Chapter 8. Managing Your Time

Chapter 9. Organizing and Delegating

Chapter 10. Understanding Work Groups and Teams

Section Four: Staffing Skills

Chapter 11. Staffing and Training Skills

Chapter 12. Understanding Equal Employment Opportunity

Chapter 13. Counseling and Supporting Employees

Section Five: Leadership Skills

Chapter 14. Developing Leadership Skills

Chapter 15. Handling Conflict and Stress

Chapter 16. Appraising and Rewarding Performance

Chapter 17. Employee and Labor Relations

Section Six: Controlling Skills

Chapter 18. Supervisory Control and Quality

Chapter 19. Improving Productivity

Chapter 20. Providing a Safe and Healthy Work Environment