New Features:

• NEW! More results-oriented thru the addition of service - In this ever more competitive environment there are five essential types of performance, on which the organization beats, equals, or loses to the competition which are cost, quality, speed, innovation and new to this edition, service. These five performance dimensions, when done well, deliver value to the customer and competitive advantage to you and your organization. Throughout the text Bateman & Snell reminds students of these five dimensions and their impact on the “bottom line” with marginal icons. This results-oriented approach is a unique hallmark of this textbook. To support you in driving home the importance of the impact on the “bottom line”, new Bottom Line Quizzes have been added to the OLC materials for each chapter.

• NEW! Assurance of Learning Integration – (1)Learning Objectives, which open each chapter, have been rewritten and identify for students what they will learn by reading and studying the chapter. (2) New to this edition the Learning Objectives are reinforced again throughout the chapter where the content for that specific objective actually occurs.(3) The summary for each chapter ties the learning objectives back together as well. (4) New with this edition, our test bank provides tagging for the learning objectives that the question covers, so instructors will be able to test material covering all learning objectives, thus assuring that students have mastered the important topics.

• Updated “Unfolding” Case: Each chapter begins with a Management Close-Up, which describes an actual leader, company, or situation. The case is then expanded within the chapter in Management – Close-Up: Taking Action boxes, showing the student how the chapter content relates back to the company leader or situation introduced at the beginning of the chapter. At the end of the chapter, Management Close-Up: Assessing Outcomes and Seizing Opportunities ties up the loose ends and brings the material full circle for the student.

• All Chapters have been thoroughly updated – This text remains on the cutting edge of topical coverage, as updated via both current business examples and recent management research. New and updated materials include expanded coverage of India and China (Ch. 6), addition of Entrepreneurship in the “real” virtual world (Ch. 7), new material on governance (Ch. 8), expanded coverage on ethics and legal vs. illegal interview questions (Ch. 10), updated materials and examples on affirmative action (Ch. 11), additional coverage on Balanced Scorecards (Ch. 16), new coverage on “self-control” (Ch. 16) and new material on research partnerships and joint ventures that focuses on collaboration (Ch. 17).

• NEW! 12 of 18 Concluding Cases are new – Each of the 18 chapters ends with a case based on disguised but real companies and people that reinforces key chapter elements and themes. New cases include Wild Water Gets Soaked p. 82, Custom Coffee and Chocolate p. 160, Travel Wise Spans the Globe p. 243, The New Frontier for Fresh Foods Supermarkets p. 425.

• Expanded Experiential Exercises: Many exercises have been added to tried and true previous edition favorites. Some exercises allow for personality assessment, some are for use as group activities in the classroom, and some involve outside research.

• NEW! Management in the Movies (ISBN: 0073317713) McGraw-Hill is now offering a Management in the Movies DVD loaded with scenes from major Hollywood movies and TV Shows! For example, the clip from Hoosiers has great application to leadership, individual differences (self-efficacy and self esteem), and group dynamics.  Each movie has been clipped to highlight a specific scene (each is less than two and a half minutes) and linked to specific topics including groups, ethics, diversity, global management, and more! Along with the DVD, McGraw-Hill provides an instructor’s manual with suggestions for usage of the clip, clip summaries, and discussion questions to accompany each segment.

• NEW! Destination CEO Video Clips - New to this edition, students will be able to watch 20 video clips about a wide range of CEOs and answer multiple-choice and discussion questions about the videos. These video clips are available for students on the OLC and in the Standard Cartridge for Blackboard, WebCT & other course management systems. Teaching notes and short descriptions are included in the Instructor’s Manual.

• NEW! Enhanced Cartridge with iPod Content – The Enhanced Cartridge is developed to help you get your course up and running in WebCT, BlackBoard, and other course management systems. The content, enhanced with more assignments and more study materials than a standard cartridge, is pre-populated into appropriate chapters and content categories. Now there is no need to cut and past content into your course—it’s already there! But, you can still choose to hide content we provide and add your own—just as you have before. The Enhanced Cartridge for this text contains iPod/MP3 content, chapter pre- and post-tests, discussion boards, chapter video & quizzes, Self-Assessments, Test Your Knowledge Activities, Manager’s Hot Seat Video, Key Term Flash Cards, Interactive History Timeline and more.

• Manager’s Hot Seat – Now Online: This interactive, video-based software puts students in the manager’s hot seat and requires them to apply their knowledge to dealing with important issues such as ethics, diversity, working in teams, and the virtual workplace. These interactive segments can be used in the classroom or as enrichment activities for students to complete on their own. Students can access this application standalone at www.mhhe.com/mhs for a nominal charge, or receive it as part of their Premium OLC and in the Enhanced Cartridge. Instructor support is provided in the Group & Video Resource Manual.

Retained Features:

• Fully modernized functional approach— This text is maintaining the four traditional functions of planning, organizing, leading, and controlling, while modernizing and re-visioning the concepts as delivering strategic value, building a dynamic organization, mobilizing people, and learning and changing.

• Exceptional Case Selection - Bateman and Snell have once again put together an outstanding selection of case studies of various length that highlight companies’ ups and downs, stimulate learning and understanding, and challenge students to respond. Instructors will find a wealth of relevant and updated cases in every chapter, using companies that students will enjoy learning about.

• Updated “Unfolding” Case - Each chapter begins with a Management Close-Up, which describes an actual leader, company, or situation. The case is then expanded within the chapter in Management – Close-Up: Taking Action boxes, showing the student how the chapter content relates back to the company leader or situation introduced at the beginning of the chapter. At the end of the chapter, Management Close-Up: Assessing Outcomes and Seizing Opportunities ties up the loose ends and brings the material full circle for the student.
• “from the pages of BusinessWeek” – Articles from BusinessWeek are reprinted in this text to spotlight key issues and highlight for students how chapter concepts are relevant to real world managers.
• Concluding Cases – Each chapter ends with a case based on disguised but real companies and people that reinforces key chapter elements and themes, i.e. Wild Water Gets Soaked p. 82, Custom Coffee and Chocolate p. 160, Travel Wise Spans the Globe p. 243, The New Frontier for Fresh Foods Supermarkets p. 425
• Five Supplementary Cases – At the end of each part, a new case is provided for professors who want students to delve further into part topics, i.e. Global Challenges for Exxon-Mobil p. 283, Leadership at AIG: Does Style Matter? p. 569, The Transformation at General Electric p. 685

• Online semester-long career planning exercise applying the concepts from each chapter, especially the four functions of planning, organizing resources, developing leadership skills and approaches, and creating controls. The online exercise personalizes each of these functions, along with giving the opportunity to the student to develop a mission and a vision for themselves.

• Opening Quotes provide a thought-provoking preview of chapter material. The quotes are from people like Peter Drucker (on management), Jack Welch (on strategy), Henry David Thoreau (on ethics), and Julius Caesar (on leadership).

• Margin Pop-Ups are located periodically throughout the chapters. This new feature provides informative and interesting factoids, ideas, quotes, or other items to supplement the text material. The margin pop-ups add variety and memorable material to enrich students’ learning experience.