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Chapter Quiz
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1
Proactive change involves making carefully thought-out changes in anticipation of possible or expected problems or opportunities.
A)True
B)False
2
The two most common inside forces for change are employee problems and managers' behavior.
A)True
B)False
3
Making changes in response to problems or opportunities as they arise refers to
A)reactive change.
B)proactive change.
C)opportunistic change.
D)defensive change.
4
In the organizational development process, which step answers the question, "What shall we do about it?"
A)intervention
B)diagnosis
C)formulation
D)evaluation
5
__________ innovation is the creation of products that replace existing ones.
A)Incremental
B)Radical
C)Comprehensive
D)Practical
6
__________ change is a reintroduction of a familiar practice.
A)Radical
B)Innovative
C)Retrospective
D)Adaptive
7
__________ change involves introducing a practice that is new to the industry.
A)Acute
B)Adaptive
C)Radically innovative
D)Functional
8
Organizational development is a set of techniques for implementing planned change to make people and organizations more effective.
A)True
B)False
9
A process innovation is the creation of a new product or service, or a change in its appearance or performance.
A)True
B)False
10
In the unfreezing stage, employees need to be helped to integrate the changed attitudes and behavior into their normal ways of doing things.
A)True
B)False





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