SECTION I FOUNDATIONS

• Chapter 1 Management in a Diverse Workplace
• Chapter 2 The Management Movement
• Chapter 3 Developing Communication Skills
• Chapter 4 Decision-Making Skills

SECTION II CONTEMPORARY ISSUES

• Chapter 5 Ethical, Social, and Legal Responsibilities of Management
• Chapter 6 International Business

SECTION III PLANNING SKILLS

• Chapter 7 The Basics of Planning and Strategic Management
• Chapter 8 Organizing Work

SECTION IV ORGANIZING AND STAFFING SKILLS

• Chapter 9 Organizing Structure
• Chapter 10 Understanding Work Groups and Teams
• Chapter 11 Staffing
• Chapter 12 Employee Training and Development
• Chapter 13 Motivating Employees

SECTION V DIRECTING SKILLS

• Chapter 14 Developing Leadership Skills
• Chapter 15 Managing Conflict and Stress
• Chapter 16 Managing Change and Culture

SECTION VI CONTROLLING SKILLS

• Chapter 17 Management Control
• Chapter 18 Appraising and Rewarding Performance
• Chapter 19 Operations Management and Planning
• Chapter 20 Operations Control