New Features:

Chapter 3, ”Groups, Teams, and Powerful Meetings,” has been revised to include additional coverage of the stages of team development as well as a new introductory chapter vignette on cooperation at Christiana Hospital.

Chapter 4, “Corporate Social Responsibility and Ethics,” includes stronger coverage of social responsibility and a new opening vignette on a special case at Vurv Technology.

New coverage focuses on recruiting in a slowing economy, handling the challenges of false information on resumés, and facing the potential problem of pregnancy-related discrimination.

New material is presented on negative and positive reinforcement. Examples focus on employee participation in goal setting, operational objectives in fire departments, and supervision of telecommuting employees.

New emphasis is placed on how to assign work, supervise self-managed teams, and control employee stress caused by work demands.

New examples of supervisors in action explore how the text's concepts arise in real organizations or in the lives of real supervisors.

Newly-focused in this edition, the Assessing Yourself feature includes a brief and engaging self-assessment quiz that allows students to see the kinds of supervisors they can be.

Retained Features:

The 7th edition of Supervision remains sensitive to non-traditional student audiences by addressing all levels of experience with practical workplace advice. Certo also incorporates tips on professionalism and examples of older or career-switching workers.

There is a strong skills focus, especially in the chapter-ending Skills Modules, which contain practical exercises for students. Faculty can use these modules to create assignments or in-class activities.

Boxes including "Supervision and Diversity" and “Supervision Across Industries” appear in each chapter. Students enjoy these concept-reinforcing stories because they are extremely relevant and interesting. “Supervision and Ethics” boxes allow students to see how ethics can impact virtually all phases of being a supervisor.

“Tips from the Firing Line" and new “Supervisory Skills” boxes highlight practical guidelines to help students become successful supervisors.

End-of-chapter exercises include "Class Skills Exercises,” “You Solve the Problem,” and “Assessing Yourself.” Review and discussion questions also test understanding of the chapter concepts.

Chapter learning objectives, and opening vignettes remain the tools that begin each chapter.

Key terms are defined in the margins, allowing readers to test their understanding of the terms and to find the places where important concepts are discussed.